Reference

Terms for Indonesia accounts at costum4d

These terms tell you how your account works before you open the lobby, how we handle name checks, and when access can be paused under local law.

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costum4d Terms for Indonesia accounts at costum4d
CONTACT PATHS

How to reach us about terms

If you need help with a clause, a name-match step, or a payment case tied to DANA, OVO, GoPay, or QRIS, start with the chat button in your account area.

In-app chat Open chat from your account page and send the date, the clause you want checked, and the payment method if it involves DANA, OVO, GoPay, or QRIS. We use that detail to reach the right record fast.
Support email Write to the support email in your account area with your username, device type, and the exact term you want checked. That helps us reply to the point instead of sending a generic answer.
Service hours We answer from 09:00 to 23:00 WIB for Indonesian customers. If you message after hours, we queue it and continue in order when the desk reopens, so your case keeps its place.
DATA CARE

How we handle your details

We keep the policy tied to the data we actually need: account name, contact details, login history, device signals, and the transaction trace that supports a request.

Data we keep

We keep the account name, contact details, login history, and the transaction trace needed to handle a request. We do not ask for extra fields unless a correction, payment check, or access lock needs a closer look.

Cookies on site

Cookies remember your session, language, and browser state so you do not repeat the same sign-in steps on every page. Clearing them is fine, but you may need to sign in again on Android, iPhone, or desktop.

Login protection

We watch for unusual logins, new devices, and repeated failed attempts. If the pattern looks off, we may pause access until you confirm through the contact method already tied to the account.

Record retention

We keep term-related records only for as long as needed to run the account, settle a request, and answer follow-up questions. After that period, we remove or anonymise what the law allows us to retire.

Update requests

If your name, phone number, or payment destination changes, send the request from the account email or chat. We compare it with the existing record before updating anything that affects access or funds.

Contact trail

Every request gets a case note with the time, channel, and action we took. That trail helps us answer later questions about DANA, OVO, GoPay, QRIS, or access status without guessing.

Questions about your account terms

The questions here focus on how our terms affect your account, your access, and your payment trail. If a case needs a closer check, send the account name, time, and method used so we can match the record and answer on the same channel. We keep the language plain here because the actual step matters more than legal filler.

Yes. Access is available only where local law permits, and the rule in your region controls the account step. If a local rule changes, the newer rule applies from the moment we post it.

They apply before you use the lobby, and they continue to apply after you open the account. If we post an update here, the latest version controls the next step you take.

Yes. We may change a clause for legal, payment, or security reasons, then replace the old version on this page. Check the date before you move funds or ask us to process an account action.

We check the account name, the destination name, the method used, and any device signal that helps confirm the request. If the record is unclear, support may ask you to send a fresh message from the registered contact.

A mismatch can pause the request until the names line up. Send the correction through chat or email, and include the exact spelling you want us to store so we can confirm it against the current record.

Send the field you want changed, the old value, the new value, and the reason. We check the request against the current account record, then tell you what we can update under local law and our retention rules.

Use the chat button or the support email in your account area. Add your username, the date, and the clause you want checked, and we will reply during 09:00-23:00 WIB.

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