Reference

Privacy Policy for Your Indonesia Account

We explain exactly which account details, device signals, and cookie records we keep, plus how they connect to deposits through DANA, OVO, GoPay, and QRIS.

DANAOVOGoPayQRISLive Chat

Browse The Lobby Read FAQ

How We Handle Your Data

costum4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy tells you what we collect when you create an account, verify your contact details, and use our lobby from phone or desktop. We keep only the data needed to run the account flow, confirm payments, answer support messages, and meet record-keeping duties. That includes

1
device type, browser data, cookie records, and transaction metadata from DANA, OVO, GoPay, and QRIS. When access or eligibility is discussed, it depends on local law and is available only where local law permits. If you change a phone number, email, or bank detail, we may
2
ask for a fresh check before we update the file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to Reach Us

For privacy questions, we keep two direct paths open: live chat for quick checks and email for requests that need a written trail.

Live Chat Use chat when you want a quick answer about access, correction, or a cookie setting. We can point you to the right form and tell you which account detail we need before any change is made.

Email Request Send privacy requests to our support email if you need a written record. Include the email on your account and the change you want so we can verify and reply in order.

Account Form Use the form inside your account dashboard when you want to update a phone number, contact email, or withdrawal detail. We keep the steps short and confirm the request before saving it.

KEEPING RECORDS

What We Keep and Why

We keep personal data only for account use, support checks, and legal storage periods. Cookies help us remember language choice, session state, and whether you already passed a security step.

Data Handling

We record the details you enter at sign-up, plus login and device signals, so we can manage access, support checks, and dispute handling. We do not keep more than the account needs.

Cookie Use

Cookies help us remember session state, language choice, and the security step you already completed. You can clear them in your browser, but some parts of the account may ask you to sign in again.

Account Safety

We ask for the email or phone tied to your account before we change sensitive details. That extra check helps prevent someone else from editing your record without permission.

Retention

We keep support logs and transaction records only as long as needed for account support, fraud checks, and legal duties. After that, records are reduced or removed in line with the policy.

Change Requests

If your email, phone number, or bank detail changes, send the request from the account contact you control. We may ask for a fresh verification step before we update anything.

Contact Path

For access, correction, or a copy of your record, use live chat or email. Tell us what you want changed and we will reply with the next step after identity checks.

Privacy Questions You May Ask

These are the questions we hear most when you want to understand how your data is handled before you open an account or change details later. Each answer points to the same rules: we keep only what the account needs, we verify requests from the registered contact, and we apply the policy only where local law permits. If your browser, phone, or email changes, the account may ask for another check.

We keep the details you enter, such as contact data and login history, plus device and browser signals needed for access and support. Payment references from DANA, OVO, GoPay, and QRIS are kept only for account reconciliation.

Cookies help us remember session state, language choice, and the security step you already completed. If you clear them, you may need to sign in again and confirm your details before the account opens fully.

Yes. Send the request from the email or phone linked to your account, and we may ask for a fresh check before changing sensitive fields. That keeps the record tied to you and not to someone else.

We keep data for the time needed to run the account, answer support requests, and meet legal duties. When that period ends, records are reduced or removed according to the policy and the request type.

Use live chat for quick privacy questions and email for a written request. If you want a change, include the exact field, the old detail, and the new detail so we can verify and reply.

The policy applies to Indonesia accounts, but access or eligibility depends on local law and is available only where local law permits. If rules differ by location, we follow the rule that applies to your account region.

Privacy Policy for Your Indonesia Account

How to Reach Us

What We Keep and Why

Data Handling

Cookie Use

Account Safety

Retention

Change Requests

Contact Path

Privacy Questions You May Ask

01 What data do you collect when I open an account?

02 Why do you use cookies on mobile and desktop?

03 Can I ask you to change my phone number or email?

04 How long do you keep my account records?

05 Who should I contact about a privacy request?

06 Does this policy apply the same in Indonesia?

Related Pages